Privacy Policy

Introduction

At Aevum Technology, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

This privacy policy applies to all information collected through our website, as well as any related services, sales, marketing, or events.
This policy was last updated on [22/04/2025].

Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you:

  • Personal Data: While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to: email address, first name and last name, phone number, company name.
  • Usage Data: We may also collect information on how the service is accessed and used. This may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, referring website, and other diagnostic data. This includes data collected via analytics platforms.
  • Cookies Data: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
  • Communication Data: If you interact with our chat tool (Brevo Conversations), we may collect your name, email address, and the contents of your messages to provide support and improve our service.

How We Use Your Information

We use the collected data for various purposes:

  • To provide and maintain our service
  • To notify you about changes to our service
  • To allow you to participate in interactive features of our service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our service
  • To monitor the usage of our service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer (where you have consented to receive such information).

Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds under the GDPR:

  • Consent: We rely on your consent for activities such as sending marketing communications (where required) or placing non-essential cookies (e.g., for analytics or chat functionality, managed via our cookie banner). The Brevo Conversations chat tool, specifically, requires your consent to non-essential cookies via the banner to be loaded and function.
  • Legitimate Interests: We process certain data based on our legitimate interests, provided these interests are not overridden by your rights and interests. This includes:
    • Operating and maintaining our website (e.g., using essential cookies, security monitoring via Cloudflare).
    • Analyzing website usage to improve our services (e.g., using privacy-focused Cloudflare Analytics, or Brevo Tracker where consent is given for analytics cookies).
    • Responding to inquiries submitted via contact forms or chat (Brevo Conversations). (Note: The chat tool itself requires consent to load, as mentioned above).
    • Detecting and preventing fraud or technical issues.
  • Contractual Necessity: If you engage our services, we may process data necessary to fulfill our contractual obligations to you.

You have the right to withdraw your consent at any time where consent is the legal basis for processing.

Data Storage, Security, and Retention

Aevum Technology does not store personal data directly on its own servers. We primarily rely on the infrastructure and security measures provided by our third-party service providers (Brevo and Cloudflare) for data storage and processing.

We select reputable third-party providers and rely on their implemented security practices (e.g., encryption, access controls) to protect your data. Please refer to the privacy policies of Brevo and Cloudflare linked in the "Third-Party Services" section for details on their security measures.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention periods vary depending on the type of data and the purpose of processing:

  • Usage Data (Analytics): Typically retained for 12 months to allow for trend analysis. Cloudflare Analytics data is anonymized.
  • Communication Data (Chat/CRM): Retained for as long as necessary to manage customer relationships and provide support, and potentially for a subsequent period for record-keeping for as long as the client relationship exists.
  • Cookie Data: Retention depends on the cookie type, managed via our consent banner.

Once the retention period expires, data is securely deleted or anonymized.

International Data Transfers

As we utilize third-party services like Brevo and Cloudflare, your personal data may be processed in countries outside of the European Economic Area (EEA). These services operate globally.

Where data is transferred outside the EEA, we rely on the safeguards implemented by our service providers, such as Standard Contractual Clauses (SCCs) approved by the European Commission or other mechanisms deemed adequate under GDPR, to ensure your data receives a comparable level of protection. For details, please review the data processing agreements and privacy policies of Brevo and Cloudflare.

Your Data Protection Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may need to request specific information from you to help us confirm your identity.

Right to Lodge a Complaint

You have the right to lodge a complaint with a relevant data protection supervisory authority if you believe that our processing of your personal data infringes data protection laws. We would, however, appreciate the chance to deal with your concerns before you approach the authority, so please contact us in the first instance.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].

Third-Party Services

We utilize the following third-party services, which may collect information as described in their respective privacy policies:

  • Brevo (formerly Sendinblue): We use Brevo for marketing automation, email campaigns, and the Brevo Conversations chat tool (which requires your consent via our cookie banner to load). Brevo Tracker helps us understand user interactions with our website and emails to improve our services and marketing efforts. You can find Brevo's privacy policy here.
  • Cloudflare: We use Cloudflare for website performance and security. Cloudflare Page Analytics provides us with privacy-focused website analytics, helping us understand traffic patterns without collecting personal data like IP addresses through cookies. You can find Cloudflare's privacy policy here.

These services may use cookies or other tracking technologies. Your interaction with these features is governed by the privacy policy of the company providing it.